1. How do I place an order on Bro Ministry?
Buying your Bro Ministry drip is as easy as ABC:
A. Choose your size and hit ‘Add to Cart’
B. Proceed to checkout
C. Confirm your shipping address and complete your payment
Boom—you’re all set!

2. How do I know if my order went through?
Once your order is placed, you’ll get a confirmation email and WhatsApp message with your Order ID. Use it to track your order and get real-time updates.

3. What if I forget my password?
No sweat. Click “Forgot Password” on the login screen. We’ll shoot you a reset link via email. Just follow it and you’re back in action.

4. Can I add more items to an order after placing it?
Unfortunately, once your order is placed, it’s locked in. But you can always place a fresh new order for the items you missed.

1. How long does it take to receive my order?

We’re quick on our feet! Orders are usually processed within 24–48 hours. After that, delivery timelines depend on where you live:

Metros: 1–4 days

Rest of India: 4–7 days

2. Are there any shipping charges?

Nope! Shipping is free for all prepaid orders. For Cash on Delivery (COD), there’s a ₹50 handling fee—that’s non-refundable if you return the items.

3. How do I track my order?

Once your order is placed, we’ll send you your Order ID via email and WhatsApp. Use that to track your order anytime.

4. Can I change the shipping address after placing the order?

Yes—but only if your order hasn’t been shipped yet. Just log into your Bro Ministry account, head to your orders, and click "Change Address."

5. Do you ship across India?

100%! From Kashmir to Kanyakumari, we’ve got your back.

6. Do you ship internationally?

Not right now, but we’re working on it. Stay tuned!

7. What if my area is non-serviceable or delivery fails?

Our courier partner will attempt delivery three times. If all fail, your package comes back to us. Ping us on WhatsApp or call +91 80944 44001 (Mon–Sat, 9 AM–6 PM) to reschedule delivery.

8. What if payment is deducted but order isn’t placed?

Oof! First, check your bank for the deduction. If it’s gone through, share a screenshot and transaction ID with your bank. You can also reach us via WhatsApp or call +91 80944 44001 for help.

9. What payment methods do you accept?
All the good ones:

• UPI
• Debit/Credit Cards
• Wallets
• Netbanking
• Pay Later (Simpl, LazyPay)
• Cash on Delivery
  

10. How can I contact you about shipping?

Simple! Message us on WhatsApp at +91 8094444001. We’re always ready to help.

Cancellations

Changed your mind about your Bro Ministry order? No problem! You can cancel your order before it ships. Simply send a WhatsApp message with the text “Hi, cancel order” to +91 80944 44001. You can also click on "Talk to Agent" to chat with us directly.

Returns & Replacements

Not happy with your Bro Ministry look? We’ve got you covered! You can return or exchange your Bro Ministry purchase within 7 days of delivery. Exchanges are free of charge. We want you to love what you ordered!

Easy Returns

For prepaid orders: Your refund will be processed to your original payment method, such as your bank account or credit card.

For Cash on Delivery (COD) orders: Refunds will be sent to your bank account or UPI details (please provide them when requested). The COD handling charge is non-refundable.

Exchanging for Something Else?

If it’s more expensive, pay the difference at checkout.

If it’s less expensive, we’ll issue a gift card for the remaining amount.

Return/Exchange Procedure

Here’s how to return or exchange your Bro Ministry purchase in 6 easy steps (within 7 days of delivery):

• Visit Bro Ministry website
• Log in to your account and go to the ‘Return/Exchange’ section.
• Enter the email or phone number used for your order.
• Select the order you want to return or exchange.
• Choose the reason for your return/exchange and click ‘Proceed’.
• Double-check your pickup and shipping details (you can edit them if needed).

Once that's done, we’ll take care of everything and ensure a hassle-free experience!

Important Notes:

Our exchange policy is currently available only in India.

To approve your return or exchange request, we may ask for photos of the product.

A quick unboxing video while opening your order is super helpful!

Link for refund/exchange: Bro Ministry Refund/Exchange

Defective/Damaged Products

Fashion mishaps happen—don’t worry! If you receive a defective or damaged product, simply send us a WhatsApp message with photos or an unboxing video. We’ll send you a replacement ASAP. We want you to feel 100% confident in your Bro Ministry look!

For more details, check out our Refund Policy page: Refund Policy