This Privacy Policy ("Policy") is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Policy is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signature.

INTRODUCTION

The online store www.broministry.com ("Online Store") is owned and operated by Bro Ministry, a brand registered under the laws of India. Users are advised to read and understand the Policy carefully before accessing or using the Online Store. By using the Online Store, you accept and agree to be bound by the terms of this Policy. If you do not agree, please do not access the Online Store.

Bro Ministry reserves the right to modify, update, or revise this Policy at any time without prior notice. Continued use of the Online Store after changes implies acceptance of the updated Policy.

USER INFORMATION

"User Information" refers to personal details provided by the user that can identify or contact them, such as name, email address, phone number, delivery address, and payment details. This also includes data collected during the use of our website, including IP address, browser type, and device information.

Information is collected when users create an account, browse products, make purchases, participate in contests or promotions, or contact our customer support.

Cookies may be used to enhance user experience by tracking preferences and usage patterns. Users can choose to disable cookies through browser settings, although it may limit some functionalities of the website.

USE OF INFORMATION & DISCLOSURE

The collected User Information is used to:

• Process transactions and deliver products.
• Customize and improve our services.
• Communicate order status and marketing offers.
• Respond to customer inquiries and support requests.
• Prevent fraud and secure the website.
• Comply with legal obligations.

User data may be shared with trusted third-party service providers for logistics, payments, marketing, website maintenance, and customer support. Data will not be sold or rented to third parties. Bro Ministry may disclose User Information if required by law or in good faith belief that disclosure is necessary to comply with legal processes.

SECURITY MEASURES

We use standard security practices to protect User Information against unauthorised access or breaches. While no online platform is completely secure, we strive to maintain data integrity and confidentiality through regular reviews and security measures. Users are responsible for maintaining the confidentiality of their login credentials.

THIRD PARTY LINKS

Our website may contain links to third-party websites. Bro Ministry is not responsible for the privacy practices or content of such sites. Users are encouraged to review the privacy policies of any third-party sites they visit.

DATA RETENTION & TRANSFER

User data may be stored on servers located outside India for technical or operational reasons. By using the Online Store, users consent to such storage and transfer in accordance with applicable laws.

Even after account deactivation or inactivity, certain User Information may remain stored in our systems for legal and operational reasons.

USER RIGHTS

Users have the right to access, correct, or delete their personal information stored with Bro Ministry. To exercise these rights, users can contact our support team.

UNBOXING VIDEO REQUIREMENT

For any product-related complaints (such as wrong item, duplicate item, or missing product), users are required to record an unboxing video of the parcel. Refunds or replacements will be processed only if such a video is provided as evidence.

GRIEVANCE OFFICER

In case of any complaints or grievances, users may contact:

Mr. Shubham Tiwari
Email: support@broministry.com

GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India. The courts of Jaipur shall have exclusive jurisdiction for any disputes arising under this Policy.